Privacy Policy

Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. By accessing Koala Convert, You agree to the collection and use of information in accordance with this Privacy Policy.

Koala Convert is the Data Controller for purposes of the General Data Protection Regulation (GDPR) and acts as a Business under the California Consumer Privacy Act (CCPA).

The words with capitalized initial letters have meanings defined below whether they appear in singular or plural.

• Account means a unique profile created so You can access areas of the Service.
• Company, We, or Us refers to Koala Convert, operating from the United States.
• Cookies are small files placed on Your device that store certain usage details. Specific uses are explained in our Cookies Policy.
• Data Controller means the entity that determines the purposes and means of processing Personal Data, in this case, Koala Converter.
• Personal Data is any information relating to an identified or identifiable individual, including identifiers such as name, email, billing address, or online identifiers.
• Service refers to the Koala Convert website, applications, and any related tools.
• You means the individual using the Service. Under GDPR You may also be referred to as the Data Subject.

Personal Data

While using our Service, we may ask You to provide certain information that can be used to contact or identify You, such as:

• Identity information (first and last name, display name, avatar images).
• Contact details (email address, billing address, country/region).
• Account credentials and authentication tokens.
• Payment metadata handled securely by Paddle, described in our Payments & Billing Policy.

Usage Data

Usage Data is collected automatically and may include IP address, browser type, device characteristics, conversion parameters, feature interactions, time spent in the app, and diagnostic reports when the product encounters an error.

Files & media

Your media stays on your device. Conversions run entirely in your browser via WebAssembly, so Koala Convert does not access, transmit, or store your source files unless you voluntarily send them to support.

We rely on first-party cookies, secure session tokens, and local storage entries to keep You signed in, remember conversion presets, and respect rate limits. Optional analytics cookies are only activated when you grant consent through our banner. For a detailed breakdown of categories and retention periods, review the Cookies Policy.

Personal Data is retained for as long as necessary to deliver the Service, meet legal obligations, and resolve disputes. Account-level data is deleted or anonymized within 30 days of a verified deletion request unless retention is required by tax or accounting laws.

We implement administrative, technical, and physical safeguards, including encryption in transit, role-based access, and security reviews. While no method of transmission over the Internet is 100% secure, we strive to protect your information using commercially acceptable means.

Data may be processed in the United States or any location where service providers operate. By using Koala Convert, you consent to transferring data outside your jurisdiction, subject to appropriate safeguards such as Standard Contractual Clauses.

GDPR Data Subject Rights

You have the right to access, correct, delete, or restrict processing of your Personal Data, and to request data portability or object to automated decision-making.

To exercise these rights, contact privacy@koalaconvert.com. We may ask for verification before acting on your request.

CCPA Rights for California Residents

• Know what categories of data we collect and why.
• Request deletion of personal information, subject to specific exceptions.
• Opt out of selling personal information, we do not sell data, but you can email us with any concerns.
• Receive equal service regardless of whether you exercise your privacy rights.

If you have questions about this Privacy Policy or want to exercise your rights, please reach out:

• Email: privacy@koalaconvert.com
• Support portal: support@koalaconvert.com