Primary support channel for all plans.
support@koalaconvert.comContact
Let's talk
Have a question about Koala Convert? Drop us a line anytime. We typically respond within one business day.
Response times
Monday to Friday, 9am to 6pm PT. Expect answers within 24 hours.
Need more help?
Pro and Studio plans include priority replies and onboarding sessions.
Frequently asked questions
How fast will I hear back?
We respond to every message within one business day. Pro and Studio subscribers get priority replies that typically ship within a few hours.
What information should I include?
Please describe your workflow, browser/device, and file type/size. Screenshots or short screen recordings help us resolve issues much faster.
Do I need to be a paying customer to get help?
No. support@koalaconvert.com is open to everyone. Paid plans unlock faster responses plus onboarding calls if you want them.